Data that Tonic.ai collects
Tonic.ai collects telemetry data from the Tonic Ephemeral application. Ephemeral telemetry provides information about how the application is being used. It is primarily used to generate analytics for application usage and performance, but can also be used for debugging, tracking, and troubleshooting.
Ephemeral telemetry includes:
Analytics
Data about end-user interactions with our application to understand how the application is used. Used for product research, roadmap development, debugging, and account management.
Amplitude
Google Analytics
Intercom
Logs
Information generated by the application to record its progress and status as it performs its functions. Includes information such as completed tasks and errors.
Generally used for tracking and troubleshooting.
Amazon Web Services
Fullstory
In addition to telemetry data, Tonic.ai collects other information during the course of its interactions with customers.
The following information provides more detail about the types of data that Tonic.ai does and does not collect.
Self-hosted Ephemeral analytics data collection
Customers can self-host the Ephemeral application in their own VPC.
The Ephemeral application transmits telemetry data to Tonic.ai to enable us to perform the following tasks:
Manage our accounts
Accurately invoice for usage
Provide customer support
Investigate errors within our application
Understand usage to improve product development
Data that Tonic.ai does NOT collect, process, or store
On self-hosted instances, Tonic.ai never sees the following data:
Customer data
The content of the Ephemeral application database
Datastore credentials
URI or IP address of the datastore
Credentials (password)
Proxy information
Analytics telemetry - end-user interactions
Tonic.ai collects data about end-user interactions with our application to understand how the application is used. We use this data for product research, roadmap development, debugging, and account management.
Tonic.ai collects the following information about end-user interactions:
End-user identity
Email address
First and last name
End-user interaction with the Ephemeral application:
Last seen
First seen
Usage time
Total sessions
Total number of events initiated. Events can include jobs, configuration updates, downloads, database views, and interactions with the workspace.
Application environment
Database type
Application version
Location - derived from GeoIP
Country
City
Region (state, province, county)
Designated market area (DMA)
Language
Browser used to access the application
Platform (iOS, Android, Web)
Operating system
Device family (iPhone, Samsung Galaxy, Windows)
Device type (iPhone 13, MacBook Pro)
Carrier (AT&T, Verizon)
Network and technical identifiers
IP address
Unique device identifier
Application delivery
To build and deploy software, Tonic.ai uses a container registry that is run by Quay.io. This container registry maintains information about access to these containers.
The registry maintains a list of authorized users (organizational accounts). It maintains, collects, and stores the following information:
Network and technical identifiers
IP address
Unique device identifier
Operating system
Customer support and account management
Tonic.ai collects, processes, and stores information about end users:
When they interact with our customer support and success staff during account implementation (scoping sessions, implementation calls).
Throughout the life of the account, during customer support interactions (support emails, shared Slack channels).
Tonic.ai uses several tools to allow our customers to get the support they need quickly, including:
Chat support
Video training and implementation calls over web conferencing solutions
Email support
We aggregate requests from these tools into our Customer Management System (CMS) and our centralized customer support management portal. Aggregating these requests helps us to ensure responsiveness and quality, and to more easily integrate requests into our development process.
We collect the following information related to customer requests:
End-user identity
First and last name
Email address
Title
Avatar image
Images, video, or audio from participating in live training over a video or audio conference
Other personal information that the service provider collects and shares. For example, Google Mail collects voluntary directory information that it shares with email recipients. For an email interaction, Tonic.ai receives any information that is configured to be shared externally. Slack has configurable profiles that contain additional personal information such as pronouns and honorifics.
Network and technical identifiers
IP address
Unique device identifier
This data is collected from your organization and users through communication with our staff. The Ephemeral application does not collect this data.
Debugging and application performance management
Tonic.ai engineers monitor the application performance and errors. They use this information to maintain, repair, and improve the application.
For these purposes, Tonic.ai collects the following information:
End-user identity
First and last name
Email address
Environment details
Name
Application version
Requests made by the application
URLs
Stack traces and exceptions
Method arguments
Classes called
Processing time
CPU usage
Location of error (application, file, and line)
Database queries
Database
Database table and names
Network and technical identifiers
IP address
Hostname
Unique device identifier
Operating system logs
Ephemeral Cloud analytics data collection
Customers who do not self-host Ephemeral can use the hosted option, Ephemeral Cloud.
Ephemeral Cloud collects, processes, and stores data to support the Ephemeral application.
Ephemeral Cloud stores information about end users, configuration, hashed passwords, and datastore connections.
Customer data
Ephemeral Cloud collects the following customer data:
End-user identity
First and last name
Email address
Application environment
Database type
Features enabled
Application version being run
Location - Derived from the GeoIP
Country
City
Region (state, province, county)
Designated market area (DMA)
Language
Browser used to access the application
Platform (iOS, Android, Web)
Operating system
Device family (iPhone, Samsung Galaxy, Windows)
Device type (iPhone 13, MacBook Pro)
Carrier (AT&T, Verizon)
Network and technical identifiers
IP address
Unique device identifier
Datastore credentials
URI or IP address of the datastore
Credentials (password)
Proxy information
Additional analytics from Ephemeral Cloud
Organizations in our hosted environment may also have additional analytics data collected, processed, and stored. This additional data allows Tonic.ai to replay their user sessions to better understand usage patterns.
Sensitive data is redacted from these collections on the end-user device.
This data is not collected from self-hosted customers.
Ephemeral Cloud collects the following additional analytics data:
Usage patterns
Clicks
Mouse movements
Scrolling
Typing - Excludes data that is typed in sensitive fields such as password fields
Navigation
Pages visited
Referrers
URL parameters
Session duration
Ephemeral log data
Ephemeral log files are stored in an S3 bucket for one year.
Tonic Ephemeral log architecture
Tonic.ai uses a log aggregator to make the log files searchable. On the log aggregator, job logs are deleted after six months. API logs are deleted after 60 days.
Usage information
Ephemeral logs include many types of usage information, including information related to:
Actions in the user interface, from web requests that the web server sees
Performance data
What is NOT in the log data
Ephemeral has strong safeguards in place to ensure that actual data does not leak into logs.
Ephemeral does not log information related to the database connection, such as the database username, password, and host.
Viewing the Ephemeral logs that are sent to Tonic.ai
Ephemeral writes all logs to STDOUT. To view the exact logs that are collected and shared, view what is written to STDOUT.
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