Verifying and enabling telemetry sharing
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Sharing of analytics telemetry is required and enforced.
Log sharing is also enabled by default. If you do not share logs with Tonic.ai, then identifying problems and troubleshooting issues becomes a slower, more manual process.
For details about all of the data that Tonic.ai collects from Structural, go to Data that Tonic.ai collects.
To ensure that Tonic.ai can receive telemetry from your Structural instance,
Tonic.ai continuously verifies that it receives analytics telemetry from Structural.
If Tonic.ai cannot receive analytics telemetry, then:
After it does not receive analytics telemetry for 5 days, Structural displays warnings as a banner and on the Confirm Generation panel. The warnings include the number of days until data generation is disabled, if analytics telemetry sharing is not enabled.
After it does not receive analytics telemetry for 15 days, Structural disables data generation. The warnings change to errors.
When Tonic.ai begins to receive analytics telemetry, data generation is re-enabled.
From Structural Settings, you can check the status of telemetry sharing with Tonic.ai.
On the System Status tab, under Data Sharing:
The Telemetry panel indicates whether:
Analytics telemetry sharing is enabled.
If it is enabled, then whether Structural can make the connection to send the analytics telemetry data.
The Logging panel indicates whether:
Log sharing is enabled.
If it is enabled, then whether Structural can make the connection to send the logs.
